Careers

This is a full-time Duty Manager position requiring the applicant to have experience in the hospitality industry. As a part of your Duty Manager role you will be responsible for day-to-day running of FOH services and managing FOH casual employees. Duty Managers must hold a valid Approved Managers card and covid hygiene certificate.

Duties:

• Comply with the venue opening procedure i.e. Tills out, music levels, heating/cooling, lighting, asses staffing levels for the day, check bookings/functions and ensure venue is set correctly, process any function financials etc.

• Comply with the venue closing procedure i.e. All doors/windows secure, lights off. Heating/cooling off, alarm set, fruit order placed, incident reports complete, timesheet approvals.

• Complete financial reconciliations accurately and in a timely manner

• Assisting casual staff with bar, floor or function service when required i.e. Serving drinks, waiting tables, setting functions and dealing with customers’ queries or resolving complaints

• Greeting, seating guests, delivering superior guest services and customer satisfaction.

• Co-ordinate and manage all functions/bookings or events within the venue.

• Monitor patrons for RSA, and assist staff with patrons who are intoxicated in a calm manner

• Direct employees on shift to consistently achieve a high standard of service/performance.

• Provide training to employees i.e. Beverage knowledge, expectations behind the bar, sequence of service and any other training you deem necessary.

• Alerting upper management of any concerns relevant to business operations

• Make sure the venue is neat/tidy, the music/lighting is at an appropriate level, and tables are in the correct position and escalate repair requirements to relevant departments.

Benefits of working with TPG:

• A growing operation with room for development and progression

• Multiple venues offering diverse working environments

• Hospitality benefits, free meals while on shift and drinks after work

• Work with passionate and experienced hospitality professionals

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The Elford is a characteristic pub located in the heart of Mount Lawley. We are proudly local and strive to provide exceptional service and make our customers feel welcome.

We are looking for additional casual staff to join the team in the positions of bartender and wait staff. Experience is preferred but we are willing to train the right people who are keen to enter the hospitality industry. Applicants will be required to have an RSA and availability for weekends and nights.

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